ORDER PROCESSING

We are excited for you to receive your order! Most orders are processed within two business days; however, we ask that you allow additional processing time during peak times such as holidays. We do not fulfill Orders during weekends or federal holidays; please note that all shipping estimates during these times begin on the next business day.

ORDER TRACKING

We will email you the shipping and tracking information as soon as your order ships. Your order’s estimated shipping time should be displayed in this email, and you can use the tracking number provided to visit the carrier’s website and see live progress updates.

If, once in transit, you notice that your order is “pending” or has not been updated, please note that carriers may take up to 72 hours to update tracking. If your order has not been updated after 72 hours, please get in touch with our team, and we’d be happy to assist.

If you still have questions or have not received your tracking information after an extended period, feel free to contact our Customer Support Team at aloha@lairdsuperfood.com. We will be happy to help.

SHIPPING COSTS

Free shipping is available on orders when advertised with a free shipping threshold within the United States, including Alaska and Hawaii. All of our Standard Shipping orders have an estimated delivery of 5 -7 days from the time of order.

INTERNATIONAL SHIPPING

Currently, we do ship orders internationally.

Our website is only intended for residents of the United States. 

CANCELLING OR MODIFYING AN ORDER

Once an order has been processed, the items in the order cannot be changed. Customers are responsible for confirming all details of their order, including the shipping address, before processing.

If your order has already shipped, we cannot offer modifications or cancellations. If you need additional support or have questions, please email our customer service team. at marketing@phonomenalbowls.com.